SectionSupport
Response1 working day
CoverageAll products + services
ChannelEmail · async

Need a hand?
That's what
I'm here for.

Questions, bugs, install issues, billing — write to me directly. Support is part of the studio, not a queue I outsource.


§ 01 — Common questions

The things people
ask first.

Luxebook
Does Luxebook charge a per-booking fee?
No. Luxebook is a flat-rate native app — the studio doesn't sit between you and your client. You keep 100% of what your clients pay you.
Luxebook
Where is my client data stored?
Locally on your devices, and (optionally) in your own iCloud or OneDrive for sync. The studio never sees your client list, notes, or schedule.
BiblioFuse
How does iCloud sync work?
BiblioFuse uses native CloudKit to sync your library and reading progress across iOS, iPadOS, and macOS automatically. Nothing routes through our infrastructure.
LokalTools
Is my data really kept on my device?
Yes. LokalTools runs as WebAssembly inside your browser. The files you process never leave the tab — there is no upload endpoint.
Privacy
What's a WASM app, and how is it actually private?
WebAssembly lets compiled code run inside your browser's sandbox. All processing happens locally, so the studio is effectively blind to your files. Ads (where used) help keep tools free, and they never touch your data.
Services
What's a typical project timeline?
MVPs typically launch within 6–10 weeks depending on complexity. Full-stack builds vary based on scope; stack modernizations are project-based. Every engagement starts with a written, plain-language scope.
Billing
Refunds and licence transfers?
App Store and Microsoft Store handle refunds per their own policies. For direct licences, write to support and I'll resolve it personally.

§ 02 — Direct support

Write to support
a real person replies.

Include the product, your device or browser, and what you were trying to do. Screenshots help. I typically reply within one working day, Malaysia time.

support@mlogictech.com
Luxebook help

luxebook.app ↗

BiblioFuse help

bibliofuse.com ↗

LokalTools docs

lokaltools.com/learn ↗